First Impressions Guidelines & Procedures

Core Qualities of all ACF volunteers

1. We love God. Because He rst loved us, we can genuinely love Him. We serve Him not as a requirement, but as a natural outowing of our gratitude.

2. We have a teachable spirit. Humility allows us to be questioned and to ask
questions that improve processes without risk to relationship.

3. We pursue excellence. We are faithful and willing to do what it takes to get the job done well. Excellence honors God and inspires people.

FIRST IMPRESSIONS TEAMS

Parking
Greeter
Connections Desk Host
Courtesy Usher
Offering Attendant
Coffee/Hospitality
Safety/Medical

FIRST IMPRESSIONS STRUCTURE

MINISTRY LEAD - Leslee Shepherd
- Schedule First Impressions in PCO
- Post Huddle information in PCO Notes
- Develop and provide training materials
- Provide weekly roster sheet at Connections Desk

WEEKEND CAPTAIN
- Train and equip Team Members
- Work with Team Members to make sure positions are filled
- Be ready to fill in for any vacancies
- Be available to Team Members for questions
- Make sure new visitors' bags are loaded and put at the Connections Desk
- Lead a Team Meeting on 5th Sundays
- Equip, appreciate, and encourage the Team Members on your team
- Train Trainees as they shadow you or another Team Member
- Communicate with the Ministry Leader/Admin (needs on your team, supplies to be ordered, new member feedback, etc.)
- Communicate with your team
- Check equipment (parking: vests/umbrellas, safety: radios, etc.)
- Actively invite others to serve with you

TEAM MEMBERS
- Be an expert of your team and be familiar with all teams (First Impressions Training Packet)
- Keep your PCO profile up-to-date with blockout dates
- Confirm/decline invitations to serve in PCO
- Encourage trainees and fellow Team Members
- Do your role with excellence
- Actively invite others to serve with you

FIRST IMPRESSIONS TEAM TRAINING

1. If you haven’t already taken the Spiritual Gifts Inventory (part of the OWNERSHIP class in Growth Track), you will need to complete this. It will help you recognize where your skills can be utilized best.
2. Read this training packet.
3. Communicate preferences for scheduling (download PCO, blockout unavailable dates).
4. Shadow a veteran team member.
5. Begin serving.

FIRST IMPRESSIONS TEAM VALUES & PURPOSE

What do we do and why do we do it?

We deliver a “WOW” experience through excellent service & hospitality.
- People decide within the first 10 minutes of a first-time visit if they will come back a second time.

We remove every distraction and barrier between people and Jesus.
- People come to church or come back to church because something major has happened in their life--they are seeking answers--they are seeking Jesus.

FIRST IMPRESSIONS TEAM SCHEDULING

- Download “Planning Center Services” app on iOS/Android.
- Accept or decline serve invitations at your earliest convenience.
- Block out dates you are unavailable.
- Set preferences (weekly, every other week, service time, etc).

FIRST IMPRESSIONS TEAM RESPONSIBILITIES

- Pray for yourself, your team, the people you’ll serve today.
- Prepare--wear Name Tag to be easily recognizable to guests
- Position--be in place and ready for guests 20 minutes prior to worship service time

GENERAL INFORMATION

- Be in position 20 minutes prior to the worship service start time.
- Leave personal items inside the Foyer closet.
- Keep hands free and ready to serve (no phone or coffee).
- Refrain from eating or drinking while serving.
- Use positive body language (smile, good posture, arms unfolded, etc.).
- General First Aid is in the bottom drawer in the Foyer closet.
- The Lost and Found box is under the counter in the Foyer closet.
- Growth Track meets in Bldg 4 at 10:30. Direct people to sign up using the iPads or their phone (visitacf.com/growth-track) and begin on any Sunday.

COLLECTION OF OFFERING INFORMATION

Offering requires 5-6 volunteers.
- See Planning Center service plan for time of offering during the service.
- During the prayer or when prompted, quietly move to the front position.
- After prayer or when prompted, pass the buckets to collect the offering.
- Allow everyone who wants to give an offering the opportunity to contribute, including people standing around the perimeter of the auditorium.
- After the offering is collected, the Captain (who has completed a financial background check) plus one other volunteer (two people with money at all times) will
-- collect the buckets in the breezeway.
-- insert all donations into a bank bag marked for that service.
-- place the bank bag directly into the safe under the First Impressions desk in the Foyer closet.
-- For their safety, children under 18 and all who have not completed a financial background check are not allowed to handle the bank bag.
-- After the bank bag is in the safe, any additional offerings should be placed in an envelope and then dropped directly into the safe.
- One usher remains at the back of the auditorium to monitor doors and seat late arrivals.

TEAM-SPECIFIC ENTRUSTED RESPONSIBILITIES

Many teams work together within our First Impressions Team.

Become an expert at your team’s entrusted responsibilities below.
Be familiar with every team’s entrusted responsibilities.

When we understand the function of all the teams, we can support one another and work together better as a whole ministry.

PARKING: You are the first encounter and the last wave goodbye.

Parking Team members are the first connections that guests have on our campus, helping people park safely, greeting guests and helping them find their way around the campus.

SET UP (by 8:40 am):
- Place Sandwich Boards in Lot Per the Parking Map
- Place Cones in 4 Guest Parking Spots

RESPONSIBILITIES
- Stay in place until 15 minutes after service begins.
- Wear weather-appropriate clothing.
- Safety vests, gloves, radios, and rain gear are in the Foyer closet.
- Smile and wave as cars arrive and depart from parking lots.
- Clearly direct guests to parking spots and buildings.
- Welcome and Greet People as They Exit Their Car
- Watch for Hazard Lights and Direct Visitors to Reserved Guest Parking
- Direct Visitors to Building 1, Connections Desk.
- After you serve, replace vests and gloves in the Foyer closet.

RAIN PLAN
- In case of rain, use our umbrellas to help guests get in and out before and after each service.
- Leave umbrellas open to dry after the services.

GOLF CART
Offer Rides, Smiles and Hi-Fives

GREETER: You open the door--literally and figuratively.

- Open doors for entering people, unless the weather is perfect and you can leave doors open.
- Greet with Big Smiles and Energy.
- When possible, try to get to know the first name of someone you’ve never met before or who you’ve seen but never made introductions.
- We all love our friends but stay engaged in greeting unless needed for something urgent
-- Ask to catch up after service or maintain an interrupted conversation
-- Prevent clogs at doors
- Watch for Visitors…anyone who looks lost, parked in Guest Parking, tells you they are new.
-- Direct them to the Connections Desk
- Join the service 15 minutes after the service starts.
- Close the doors when you leave your post.
- 10:30 team: Return to your door position 5 minutes before the service ends to reverse greet: “Thanks for coming,” “Have a great week.”
- Take lost and found items to the Foyer closet.
- In case of rain, see RAIN PLAN above.

BULLETIN-GREETERS

- Greet with Big Smiles and Energy.
- Offer a bulletin to everyone who enters the worship center.
- When possible, try to get to know the first name of someone you’ve never met before or who you’ve seen but never made introductions.
- We all love our friends but stay engaged in greeting unless needed for something urgent
-- Ask to catch up after service or maintain an interrupted conversation
-- Prevent clogs at doors
- Watch for Visitors…anyone who looks lost, parked in Guest Parking, tells you they are new.
-- Direct them to the Connections Desk
- Join the service 15 minutes after the service starts.
- Close the doors to the worship center after the first song.
- 10:30 team: Return to your door position 5 minutes before the service ends to reverse greet: “Thanks for coming,” “Have a great week.”
- Take lost and found items to the Foyer closet.

CONNECTIONS DESK HOST: You guide and provide clear next steps and information.

- Be in position 20 minutes prior to the worship service start time.
- Stand by the Connections Desk, iPad ready, facing toward our guests--be aware of someone approaching.
- When not occupied with a Visitor, act as another greeter with smiles & waves, learning people's names.
- Help people find their next step. Leaving one Connections Desk Host in position, take guests to their destination, don’t just point them in the right direction:
-- Family with kids? Kids can attend worship service with parents if they choose or take the family to Bldg 2 and introduce them to the greeters/Aviator team to check in the kids.
-- Act as a tour guide, making sure they know where the worship center is, where the bathrooms are, and where the coffee bar is located.
-- For those without kids, use an iPad to fill out a digital connect card, then give a welcome gift.
-- If possible, give visitors a “New Visitor Bag” before service to cue staff and volunteers to know someone is a visitor.
-- Other possible Connection Points:
---- Ready to connect? First step for new people ready to connect: GROWTH TRACK Use iPad to sign up for Growth Track.
---- Need info about an event or ministry? Use the iPad to look up the info on the visitacf.com website, or find a current flyer on the Connections Desk station.
---- Need more info from a ministry leader? Use the iPad to send email to the ministry lead.
- Gift bags are to be displayed on the counter of the Connections Desk. Restock as needed from the Foyer closet.
- Join the service 15 minutes after the service starts.
- 10:30 team: return to your position 5 minutes before the service ends. Serve until 15 minutes after the service ends.
- Place any physical Connect and Prayer cards in the safe in the Communication Box on the wall in front of the Men’s Restroom in the Foyer.

Offering Attendants & Courtesy Ushers: You make room for every person in the worship service.

- Refer to the Worship Center Placement Map or ask your Captain for your placement throughout the service.
- Ushering begins as soon as the doors open.
- Seating considerations
-- Politely ask guests to move to the center of their rows in order to create empty seats for guests arriving later.
-- Locate seats, then discreetly escort guests to seats.
-- Seat guests in the front sections first, if possible.
-- Seat parents with babies or small children away from the front.
- At the beginning of the second song, close the worship center entry doors but remain there to open the door for late comers.
- ACF Kids has provided activity pages for children located at the entry to the Worship Center.
- Coach: take attendance count in each service and write on the attendance card.
- Assist in tidying the auditorium post-service.
- Take lost and found items to the Foyer closet.

COFFEE AND HOSPITALITY: Helping it feel like home.

Nothing says “Welcome home” like a fresh cup of coffee, tea, or hot chocolate presented in a clean and tidy area. Our coffee team keeps the coffee flowing and leaves the area spotless.
- 8:15
-- turn on the system 45 minutes before service time
-- fill all coffee pots, cappuccino, and supplies
- 9:00 and 10:15 (restock before the between-services rush)
-- replace empty pots with full ones in the stand
-- make more coffee as needed
-- refill supplies
-- tidy the area
- Coffee cleaner 11:30
-- begin immediately after the last worship service, leaving one pot of coffee until the end of cleanup for latecomers
-- empty & rinse with hot water from coffee maker all coffee pots
-- rinse all coffee drip catchers
-- empty & clean cappuccino “drain” and water “drain”
-- wipe down all surfaces, even under the machines and coffee pot racks

SAFETY/MEDICAL TEAM : You are the eyes and ears for all.

You are the eyes and ears for all and have a very important role in the success of
the Gatherings at ACF.

Sunday Services

Adult Worship

Pre-service
- Safety Team Members check in with the Safety Team Coach to receive your assignment, and the necessary as needed members to complete the relevant tasks.
- One of the three physical campus checks will also be conducted at this time.
- All parking areas, outbuildings, and grounds within view should be checked for hazards and tampering.

During service
- At least one more campus check should be completed. This can be completed in conjunction with the collection of the day's counts or other needed tasks. Special attention should be given to the parking areas, looking for occupied vehicles or other hazards. Assist with the taking of the offering if necessary.

Post-service
- Conduct a third physical check of the campus.
- The safety team will check in with the Lead Pastor or other member of ACF leadership in case any other tasks need to be addressed before they leave.


Children's Worship

Children’s Team procedures
- All credentialed Children's Ministry members (assigned teachers, etc.) will wear their appropriate name badge at all times.
-- It is paramount to safety for all members to ensure they are in their assigned area at their assigned time of service.
-- Only credentialed team members will be able to accept children into their class.
-- Children will only be accepted from and released to a parent or adult guardian.
-- Older siblings are not acceptable for drop-off or release of a child.

Helper procedures
- Non-member parent or teen helpers may not teach a class by themselves but are welcome to assist credentialed ministry member as needed. First-time volunteers should submit a background through PCO if they would like to continue to serve.

Check-in/-out procedures
-- Each child will be signed in and issued a numbered sticker.
-- A parent or guardian may only receive a child with the matching numeric card for the sticker the child was issued at check-in.
-- Children's Team and parents are expected to comply at all times with this policy, as there can be no exceptions.


Sunday Shutdown Procedures

1) Building 1 (Worship Center)
- Secure all exterior doors--use allen wrench to secure crash bars
- Secure coffee bar closet
- Ensure all people are out of the building
- Turn off lights in foyer & bathrooms (sanctuary should already be dark)
- Golf cart--park inside fence behind Building 3, key stays in cart, plug in charger and cover with tarp.

2) Building 2 (ACF Kids building)
- Secure all exterior doors--use allen wrench to secure crash bars
- Ensure all people are out of the building
- Turn off lights

3) Building 3 (Activity Center)
- Secure all exterior doors--use allen key to secure crash bars
- Ensure all people are out of the building
- Turn off lights (including bathrooms)

4) Building 4 (Office/House)
- Secure all exterior doors
- Front door—lock deadbolt
- Side “not an entrance” door is always locked
- Ensure all people are out of the building
- Turn off lights

5) Buildings 5, 6, 7, 8, 9, 10 & 11 (Portables)
- Secure all exterior doors
- Turn off lights


Weekday Services and Meetings

Student/Awana/Trail Life/American Heritage Girls/Other Meetings

1) It is preferred that at least one Safety Team member will be on duty for all Student/Awana/Trail Life/American Heritage Girls/other events.
2) In the absence of a Safety Team member, at least one Youth/Awana/Trail Life/American Heritage Girls/other volunteer will be assigned with event oversight/safety responsibilities.
3) The person assigned oversight will not be assigned any other duties during the event.
4) Trail Life and AHG volunteers will be responsible for adhering to the safety requirements of the individual organizations they represent.

Check any role you are interested in.

Every other Sunday (2nd and 4th)

I acknowledge that I have read, understood, and agree to the above information on this date:

Date

A copy of your responses will be sent to your email address.